Privacy Policy

1. Introduction

The Eavestrough Company (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our website https://theeavestroughcompany.com/ (“Site”).

This policy is intended for visitors and customers located in Ontario, Canada.

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2. Information We Collect

A. Information You Provide
When you fill out our contact form, we collect:

• Name

• Email Address

• Phone Number

• Location

• Type of Project

• Message/Project Details

B. Information Collected Automatically
We use Google Analytics and Google Search Console to collect information about website traffic, such as IP address, browser type, referring pages, and time spent on the site.

C. Chatbot (“Beacon”) Interactions
When you use our website chatbot (Beacon), operated and managed by Dragos Design Creative Ltd., we collect the information you provide, including name, contact details, and project information. Chatbot conversations and quote requests are stored on secure servers located in the United Kingdom (UK), which are managed in compliance with UK and international privacy standards.

D. Embedded Google Maps
Our website includes a Google Map on the Contact page. Google may collect information such as your IP address and location, in accordance with Google’s Privacy Policy.

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3. How We Use Your Information

We use your information to:

• Respond to inquiries and provide quotes

• Improve our services and website

• Track and analyze website traffic and usage

• Send you confirmation emails and a summary of your inquiry or chatbot conversation

• Notify the business owner of new requests

We do not use your information for unsolicited marketing or share your details with third parties for marketing purposes.

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4. How We Store and Share Your Information

• Contact form submissions are stored securely on our website (hosted in North America) and in internal records (Google Sheets).

• Chatbot data is stored on secure servers in the UK.

• We may use automation tools to process and organize data for internal purposes and notifications.

• We do not sell your information to third parties.

• We may share your information if required by law or to protect our rights.

If you have questions about data storage or want to know where your personal information is stored, please contact us.

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5. Cookies and Tracking

Our website uses cookies and similar technologies through Google Analytics and Google Maps. Cookies help us understand website usage and improve your experience. By using our site, you consent to the use of these technologies.

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6. Your Rights and Choices

Under Canadian law (PIPEDA), you have the right to:

• Request access to your personal information

• Request corrections to your personal information

• Withdraw your consent for us to use your information (subject to legal or contractual restrictions)

To exercise your rights, or if you have any privacy-related questions, please contact us using the details below.

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7. Data Storage Outside Canada

Some information (specifically chatbot interactions) may be stored or processed outside Canada (in the United Kingdom). As a result, it may be accessible to foreign governments under applicable laws. By using our website, you consent to this international transfer and storage of your data.

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8. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please contact:

The Eavestrough Company

theeavestroughcompany@gmail.com

1530 Hwy 5 W. Troy, ON, Canada L0R 2B0

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9. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.